Frequently Asked Questions
Most Common Questions Answered
Contact information is on our recording if you call the store phone.
Regular Hours The retail store is now closed.
Mike's Music retail location is now closed. If you are looking for fixtures, repair tools and items, please email for an appointment to view.
Mike's Music accepts VISA, Mastercard, Discover and American Express. For fixture sales only cash is accepted.
Rental accounts in good standing may pay with a check, however, date received at the PO Box is the date used for receipt. To avoid late fees, autopay is the best option.
You do not have to return your instrument unless you are planning to cancel your Rent to Own contract. If you plan to play your instrument next school year, then we highly recommend keeping your instrument during the summer so you can practice.
Returning your instrument will cancel your rent-to-own program contract and you will lose any credit toward purchase. Be sure to return by the last open business day of the month to avoid incurring the next monthly rental fee. We are not able to prorate the last month’s rent.
No. There is no penalty for returning your rent-to-own after the minimum rental period.
All our rentals are rent-to-own contracts for your benefit. If you find yourself renting for the full rental period, you will eventually own the instrument. Payments stop automatically when paid off. This saves you the hassle of converting your rental to a rent-to-own and losing credit.
Mike's Music is no longer doing new rental contracts.
If you need to return your instrument, please take it to Music Man of Anchorage who will get the instrument return information to us to take you off statement cycles or autopay and close your account.
Music Man is located on the Old Seward Hwy south of Tudor Rd in Anchorage across from Continental Motors and next to the UHaul rental place.
The cash security deposit requirement (may be paid with a debit card and fully refundable) is 1/2 the retail value of the instrument being rented. This deposit can only be waived by an actual credit card. You can use either a credit or debit card for monthly payments.
VISA and Mastercard are forms of credit/debit cards. A credit card does not have the word 'debit' on it and is issued based on credit approval.
Rent is due the first of the month. After the 5th, a small late fee is charged each month that rent is past due.
If you are on automatic pay, and your card on file with us is up to date, we will charge it between the 1st and 5th. If it does not charge correctly, there may be a NSF (not sufficient funds) fee as well as a late fee.
If you are not on automatic pay, and we have not received payment for the month, we will charge your card on file with us after the 5th. If it does not charge correctly, there may be a NSF (not sufficient funds) fee as well as a late fee.
If your card is expired, stolen or you know there is some other problem with your card, call us and let us know before we try to charge it.
If you have received a new card and the only change is the expiration date, call us and we can update that over the phone.
If you intend to use a new card or a card with a new number, call or email us as soon as possible so we can take enter the new information on your account and, if necessary, bring your account up to date.
We can do a one time payment over the phone so you won't incur a late fee, if you cannot come in prior to the 5th. Your contract terms do require a current, valid card on file at all times, so please update your card whenever needed.
Rental Accounts: We are not set up for ongoing payments, however we can make occasional exceptions and do a payment over the phone. This is primarily for rental accounts that are either nearing the past due date or overdue.
We are in liquidation during our store closing and we are no longer doing any returns. All items are sold as is. Defective items should be addressed with the manufacturer.
Manufacturer warranties will apply on many items.
Rentals/Rent to Own: See contract for details.