Frequently Asked Questions

Most Common Questions Answered

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09/02/15

Current hours are posted on the entry door and on our recording if you call after store hours.

Regular Hours Monday to Thursday 11 - 7, Friday 11-6, Saturday 12 - 5

Seasonal Hours Hours are may be shortened during the summer. Current hours are posted on the door and store answering machine. Back to School, Permanent Fund and Christmas holiday seasons typically have expanded hours to accommodate our customers.

01/31/17

Mike's Music is located at 12551 Old Glenn Hwy in Eagle River (99577) in the Eagle River Mini Mall. Other businesses in the mall include Car Quest and Bella Luca hair salon.

DIRECTIONS FROM ANCHORAGE:Head north on the Glenn Hwy, take the second Eagle River exit (the exit after Hiland Rd.) Veer right onto the Old Glenn Hwy. which is the main street through Eagle River. Continue past the third traffic light (last one at the Taco Bell) and you will see a large Mike's Music green sign on your right as the road curves slightly.

DIRECTIONS FROM CHUGIAK/PALMER/WASILLA:Head south on the Glenn Hwy, take the north Eagle River (first) exit. Turn left and go over the bridge to the light at the Fred Meyer. Turn right onto the Old Glenn Hwy. Mike's Music will be on your left side as the road curves slightly with a large green Mike's Music sign out front.

05/29/14

Mike's Music accepts VISA, Mastercard, Discover and American Express as well as cash.

09/02/15

You do not have to return your instrument unless you are planning to cancel your Rent to Own contract. If you plan to play your instrument next school year, then we highly recommend keeping your instrument during the summer so you can practice.

If you are uncertain if you will be playing next school year, we recommend keeping your instrument until you are sure. If you are absolutely sure you will not be playing your instrument any more, then return it.

Returning your instrument will cancel your rent-to-own program contract and you will lose all credit earned toward payoff. Be sure to return by the last open business day of the month to avoid incurring the next monthly rental fee. We are not able to prorate the last month’s rent.

08/16/15

No. There is no penalty for returning your rent-to-own after the minimum rental period.

All our rentals are rent-to-own contracts for your benefit. If you find yourself renting for the full rental period, you will eventually own the instrument. Payments stop automatically when paid off. This saves you the hassle of converting your rental to a rent-to-own and losing credit.

09/02/15

You will need to bring with you a photo I.D. Acceptable forms of identification are an Alaska Driver’s License or Alaska state ID. If you are active military, you may use your current state ID AND your current military ID card. If you need to get your Alaska Driver's License, a DMV is located a short distance from our store.

If you have not rented from us previously, you will need to post a cash deposit of 1/2 the value of the instrument being rented OR we can imprint a current major credit card (not debit card) issued under your name as a backup payment method. A debit card can be used for payment(s). Previous customers with good rental payment histories can request the credit card requirement to be waived.

For the credit application you will also want to have:
- Employment/source of income information, (self employed need business name and business license number)
- SSN
- Spouse information (if you want a joint account or if spouse is source of income)
- Name, address and phone number of a contact person (local is preferred)

05/22/14

If you are active military, you may use your current state ID AND your current military ID card in lieu of an Alaska ID.

In order to rent an instrument you need a photo I.D. If you are not active duty military, acceptable are an Alaska Driver’s License or Alaska state ID. If you need to get your Alaska Driver's License, a DMV is located a short distance from our store.

05/29/14

The cash security deposit requirement (may be paid with a debit card and fully refundable) is 1/2 the retail value of the instrument being rented. This deposit can only be waived by an actual credit card. You can use either a credit or debit card for monthly payments.

VISA and Mastercard are forms of credit/debit cards. A credit card does not have the word 'debit' on it and is issued based on credit approval.

08/16/15

Rent is due the first of the month. After the 5th, a small late fee is charged each month that rent is past due. If you need to pay in person, please come in before closing time of the last day we are open prior to the 6th. Depending upon holidays and store hours, this can be prior to the 5th of the month.

If you are on automatic pay, and your card on file with us is up to date, we will charge it between the 1st and 5th. If it does not charge correctly, there may be a NSF (not sufficient funds) fee as well as a late fee.

If you are not on automatic pay, and we have not received payment for the month, we will charge your card on file with us after the 5th. If it does not charge correctly, there may be a NSF (not sufficient funds) fee as well as a late fee.

05/29/14

If your card is expired, stolen or you know there is some other problem with your card, call us and let us know before we try to charge it.

Come into the store as soon as possible so we can take an imprint of the new card and, if necessary, bring your account up to date.

We can do a one time payment over the phone if you cannot come in prior to the 5th, so you won't incur a late fee. Your contract terms do require a current, valid card on file at all times, so please update your card whenever needed.

08/16/15

Rental Accounts: We are not set up for ongoing payments, however we can make occasional exceptions and do a payment over the phone. This is primarily for rental accounts that are either nearing the past due date or overdue.

We are also able to help out of town customers that need items shipped direct to them. Phone orders are typically a convenience for instate customers.

01/31/17

Receipt required on returns - Returns must be new, unopened, with all original packaging (including tags) and in re-sellable condition. Some items are not returnable or may be subject to a restocking fee. Return within 30 days of purchase.

No returns on: Books, instruments (ask about exceptions), open packages, electronic devices. Harmonicas, mouthpieces and items where sanitation is an issue, are not returnable. Manufacturer warranties will apply on many items.

Exchanges allowed on educational books provided they are in new, unused and re-sellable condition within 10 days of purchase. Rentals/Rent to Own: See contract for details.

Current Specials

SALE !

Orchestra Bows and Strings

05/08/17


Because some of you missed it and asked if we could extend the time, upgrade bows and strings on sale through May 31st, plus a few select upgrade violins, violas, cellos also at sale pricing!
***** Upgrade Bows 10%-55% off ***** Upgrade Strings 35-55% off

Custom string sets at sale pricing!
Appointments available to meet with a string specialist to help with bow and string choices.

CODABOWS!
Current model Codabows 10% off, Discontinued model Codabows up to 45% off.

IT'S UKULELE MONTH AT MIKE'S!

Free Snark ululele tuner with uke purchase

05/08/17


Time to get that ukulele you've been wanting! All month long you get a free Snark ukulele tuner with any ukulele instrument purchase.
We have a fantastic selection of all sizes, wood types, colors and price ranges. And more are arriving this month. If you don't see what you like, ask what's on order.


Super secret, but soon to be announced... we hope to add another instrument dealership to our current variety.
You'll find it right here and on our facebook page once our details are finalized. Follow us on facebook.com/mikesmusicak

Upcoming Events

01/31/17

Used Instrument Donations

Help us Help Local Music Programs

SUPPORT MUSIC IN OUR SCHOOLS! Mike’s Music instrument drive. The community donates used instruments, Mike’s refurbishes them, and gives to local schools.

What started as an anniversary celebration has become an ongoing community project for Mike’s Music. Mike's is giving back to the community that has supported them for over 20 years. Throughout the year, they collect used instruments to donate to the local schools for students who cannot afford to rent or purchase one.
Instruments in all conditions are welcome and Mike’s Music insures they are in playable condition before giving to the local schools in the Anchorage School District for use in their music programs.
Valuable/vintage and those instruments that are not usuable in the schools are sold after refurbishing, and the 'profit' is used to purchase instruments and/or supplies that the schools CAN use.

“We have students come in to purchase supplies for instruments they borrow from the schools; I have had so many of them tell me about the awful condition of the few instruments that are available. So, I thought, we can do something about that.” –Katrina Eldred
If you would like more information about this program, please call (694-6453), stop in and see us, or email at mmusic@mikesmusicak.com


09/02/16

You know you want one!

Two whole walls of fretted wonder await you!

A huge selection of acoustic, electric and bass guitars is available to try out on our comfy couch. Lots of ukuleles in all sizes, woods and colors are just waiting for your touch!

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This page was last updated: Tuesday, 01-Sep-2015 15:38:29 PDT