Help Page

Problems With Our Site?

Locally Owned and Operated for Over 20 Years
Specials Rentals Lessons Events Repairs Products FAQ Brands About Contact
MikesMusic > Help  Facebook | Site Map | Prev ¦ Next


The help pages can be context sensitive. What this means is that the red help button, which appears only when there is an associated help page, can go to a different help page for each page of the site. Alternately, you could use the same help page for all pages on the site.

-Mike Demmers


Proxy and Cache Problems

Browser Caching

Some browsers store copies of pages locally ('caching') to improve page loading times for the user. Most of the time this is fine, but it can cause problems with online forms such as shopping carts, because it appears changes are not being made when they actually are.

Most browsers have a setting that can change how agressive they are about doing this. If all other fixes mentioned above do not work, you may need to change this setting. Unfortunately different browsers store these settings in different ways and in different places.

In Internet Explorer, try looking under Tools - Internet Options - General - (Temporary Internet Files) Settings - "Check for newer versions of stored pages" and check "Every visit to the page".

In Firefox try looking in Tools - Options - Advanced - Offline Storage. You can clear the cache there or override the amount of cache available (try settng it to a very small amount temporarily).

In Opera try Preferences - Advanced - History - "Check if cached page is updated on the server" select "Always"

Proxy Caching

Some systems us a 'proxy' which does caching similar to the browser caching mentioned above, except that the pages are stored on a server. This can cause similar problems if it is set to cache very agressively. It is unlikely you will see this problem unless you are on a very large corporate or government system, or are using an AOL account. If you suspect this is the problem, you should tell your local System Administrator about the problem - they may have a fix.

Often a simpler alternative is to order from home, or a different system, avoiding the proxy completely.


I tried to delete an item in my cart but it did not delete!

When you delete an item, you should be taken to a page which says:

"Success! The record has been deleted. Please use the BACK button on your browser and then reload the page to see the change."

When you hit the BACK button on your browser, you MAY be taken back to the previous cart page that is stored in your browser, and which does not show the change. If you hit RELOAD or REFRESH on your browser the page should reload and the page should be visible with the correct change or a page indicating your cart is empty if you deleted the last item.

If this does not work, try try holding down the SHIFT key while clicking the REFRESH or RELOAD button on your browser.

If you deleted the very last item in your cart, you may have to hit the BACK button twice and return to the cart using the view cart link (which will just telll you your cart is empty).

If you STILL have problems, read the section below titled Proxy and Cache Problems.


I tried to change the quantity in my cart but it did not change!

You must hit RETURN in the Quantity field. This causes the page to reload. Just clicking outside the field will not work.

If the correct quantity still does not show up after the page load, try holding down the SHIFT key while clicking the REFRESH or RELOAD button on your browser.

If you STILL have problems, read the section below titled Proxy and Cache Problems.


Is your site secure?

Secure transactions are required for online transactions which involve sensitive personal information such as credit card information.

In our case, we use the secure facilities of Paypal (and other secure transaction providers the user may select) for this purpose. In the third step of our checkout process, you will have the opportunity to select a secure provider for the financial portion of the transaction.

Once selected, you will be taken to their secure site, which will be an encrypted site with a URL which begins with 'https' instead of 'http'. Your browser may have other means of indicating a secure site, if so, you should insure that the indication is properly shown - and should not continue unless this is the case. Please contact us if this should ever happen.

Prior to the secure portion of the transaction, the only information stored on our site is:

1. The items in your cart, under a number.

2. For a short period of time while you are in the process of checking out, your name and address (No more than is available in any phone book).

3. If you choose on 'Checkout Step 1: Shipping Information' to save your name and address data, it will be stored on our system indefinitely so that you may call it up to avoid having to type the information in again for a susequent order. If you do not wish this, leave the checkbox in its default unchecked state.

Once you order is complete, all information relating to your order is removed from the system except your name and address IF you chose to save it.

No sensitve credit card information is ever stored on our site, nor does any even pass through our servers momentarily.


How do I save on CD International shipping costs?

If you want to get freight $avings, for CDs that are packaged in jewel cases, you can request to have the jewel case removed. If you choose this option we will reduce your freight cost by $1.50 on the first CD title and $0.50 for each additional CD title. Just let us know by writing REMOVE JEWEL CASE(S) at the time of your purchase.


What are your International shipment policies?

We enclose an actual invoice with your shipment and do not falsify customs valuations.

If you are at a foreign address where there are customs duties, and you have ordered an amount that puts you just over the limit for avoidance of such duties, we're willing to do you the service of discounting the merchandise a little upon request, if you'll allow us to make up for it with an equivalent increase in shipping and handling fees.

Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.


What is your Quality Control policy?

Since all of our items are factory sealed we will not be responsible for an item's condition unless (you ask us to) inspect it. Even though incorrect, defective or damaged product is very rare, we highly recommend that you allow us to inspect your item before we ship it out. Just let us know by writing INSPECT when making your purchase.

If there is something wrong with your record that could only have been seen by such inspection, and you did not request it, we will not be responsible for it.

Also, many LP buyers prefer to have the disc shipped outside the jacket to minimize damage to the jacket. If you have requested that we inspect the disc, then we'll pack it outside the jacket.


What are your hours of operation?

Monday - Friday: 8:00AM to 5:00PM (Pacific)


How do I make a return?

1) Contact us via the email address you received your order confirmation from. Please include your name, address, and invoice number.

2) Describe the nature of the problem

3) We will send you a message with return instructions

4) Within a week of receipt, you will be sent the replacement or refund:

a) if we shipped you faulty goods or made an error in shipping the wrong item, your refund will include your postage costs. If it's our error, we pay the cost of fixing it

b) if you ordered the wrong item you will pay the postage for return, and receive credit only for the item, not the shipping. If it's your error, you pay the cost of fixing it.

5) At your option, if we do not have the item to replace, you may choose credit instead of a refund.


How do I Check Out to complete my order?

Check Out must be started from the Show Cart page. When ready to Check Out, just hit the Continue On To Check Out link at the very bottom of the Show Cart Page.

Check Out is a three step process. The first page will ask you for your name, shipping address, and email address. The secod will show you a summary of your oder, with tax and shipping charges included for your final approval. The third step gives you payment options.

If you choose the option to mail in your payment, you will be presented with a form to print and mail in with your check. If you choose a credit card payment provider, you will be taken to their site to complete that option on a secure site.


How do I use the Shopping Cart? Why does Show Cart not work?

A new Shopping Cart is created when you add your first item to your cart with the Add To Cart or Buy button. Using Show Cart before this will just print an error message.

You can add any number of items to your cart using the Add to Cart or Buy buttons anywhere on the site. View cart can be used at any time after the first item has been added to your cart. You can change the quantity of any item by typing in a number to the Quantity box, and hitting the RETURN key. To remove an item completely, use the delete button on the right side of the item.

Provided your browser does not delete cookies between sessions, you can leave the site and finish an order another time.


What is our return policy?

Your order is checked manually by a skilled, music-loving caring human and also with the use of a bar code scanner, to make every reasonable effort it is correct, before it is packed. However, if what we ship you is not as described, or it does not play, we will exchange it for a new copy that is correct.

If we do not have the item to exchange, your entire purchase price will be refunded promptly, including the freight.


What should I do if an item is listed as out of stock?

Check back later but keep in mind replenishment time frames can vary from weeks to years.


What is required to use the shopping cart system? Do I need a certain browser?

To use the Order System, you need to have cookies enabled, and your browser should allow the referer to be sent. Browsers normmaly default to having both functions on.

The system should work with any browser made within the last ten years.

Javascript, Flash. or other similar technologies are not required.


What payment methods are accepted?

Any payment method acceptable to our payment processor - PayPal, check, or money order for payment by mail. Please do not send cash.


How soon will it be before my order is shipped?

Normally orders are shipped within 24 hours of the first business day after payment has been received.


How will I keep track of my order's progress?

You will receive an email when our Order Dept. sees your order, and another when it has been shipped.

You can also track the status of your order by looking at the Shopping Cart that was used for the order. This will show your order status as Received, Awaiting Payment, Payment Received, and Shipped. If there are any problems with the order those will be shown as well. The status area on your cart will also show any shipping tracking numbers.


How will my order be shipped?

All orders are shipped directly from our distributor, City Hall Records via USPS Media Mail or First Class Mail. To specify a different shipping service such as USPS Priority Mail or Priority International, the request can be made using your order's comment field.

Current Specials




EARTHQUAKE REPAIRS UPDATE: We are OPEN for business and back to our regular hours. We appreciate everyones' patience while we were waiting on completion of our structural repairs. All teachers have resumed lessons. Please call them for any schedule updates/changes. PLEASE NOTE: Our open sign was destroyed, so until we can get another, just look for a paper OPEN/CLOSED sign on the door. Check our Facebook page for last minute information and specials.

Note our extended HOLIDAY HOURS: Week of Dec 17th: REGULAR HOURS Mon - Thurs 11-7, Fri 11-6, Sat 12-5 Sunday Dec 23rd OPEN 12-5 Monday Dec 24th OPEN 12-4 Tuesday Dec 25th-Friday Dec 28th CLOSED for inventory Sat Dec 29th OPEN 12-5 Sun Dec 30th closed Mon Dec 31st OPEN 11-6 (note early closing) Tues Jan 1st CLOSED Wed Jan 2nd - back to regular hours.

We had very minimal damage to merchandise, so we are fully stocked for your shopping needs and wants. Thank you for your patience and we look forward to seeing you soon. We are excited to be open to help you with your musical shopping needs and we wish all a wonderful holiday season.



We're open! 30% off all Christmas music through the end of December. Now's a good time to grab that special songbook so you can stay in the Christmas spirit all year long! 'Like' us on Facebook/mikesmusicak to see what other last minute specials we post. We update as we add new specials and we also post them on facebook. 'Like' us on to see our current promotions and some fun posts about music that we find and share.

Looking for a intermediate to pro level band or orchestra instrument or bow? We have several on closeout. Clarinets, flutes, trombones, trumpets, violins, violas, cellos. Some new, some refurbished. Extended payments are available on some upgrade instruments. Bring in your music, mouthpiece/bow and try them out! Need some help? Marsha is an retired band director and happy to make suggestions based on your playing abilities and preferred sound. Brett can also help with orchestra needs and wishes. Plan to spend some time so you can pick out the one that fits you best. Not sure how to pick out an instrument or bow? Call us, we can tell you what to bring with so for comparison you can make a good decision.

FREE MIKE'S MUSIC PIKCARD with any purchase You just have to ask. We are tracking to see how many people follow us on Facebook and check out specials on the webpage. If you've ever wanted a Roland Jazz Chorus amp (JC120), we've a floor model priced at $799 and no shipping costs! We also have some clearance guitars and basses to go with it. Stop in and browse, try them out, take one home!

Upcoming Events


Used Instrument Donations

Help us Help Local Music Programs

SUPPORT MUSIC IN OUR SCHOOLS! Mike’s Music instrument drive. The community donates used instruments, Mike’s refurbishes them, donates parts and labor, and gives to local schools.

What started as an anniversary celebration has become an ongoing community project for Mike’s Music. Mike's is giving back to the community that has supported them for over 20 years. Throughout the year, they collect used instruments to donate to the local schools for students who cannot afford to rent or purchase one. Instruments in all conditions are welcome and Mike’s Music donates parts and labor to insure they are in playable condition before giving to the local schools in the Anchorage School District for use in their music programs.

“We have students come in to purchase supplies for instruments they borrow from the schools; I have had so many of them tell me about the awful condition of the few instruments that are available. So, I thought, we can do something about that.” –Katrina Eldred
If you would like more information about this program, please call (694-6453), stop in us at



Time to start practicing

Don't forget your Christmas music. We currently have a large selection for all levels and almost all instruments, sorry no harpsichord music.

All text and graphics © 2000-2019 Mikes Music,Eagle River, AK - All Rights Reserved
This page was last updated: Monday, 17-Dec-2018 19:46:51 PST